If you are struggling to define your company's key performance indicators (KPIs), here is a useful bit of information. I recently discovered an interesting website dedicated to identifying KPIs for just about every category you can think of. And it is FREE!
Yes, indeed -- a website described as "The free Key Performance Indicator (KPI) Library is a community of business professionals that provides guidance in identifying and prioritizing the KPIs that really matter for your organization's success." The categories include business, compliance & legislation, environmental, finance, HR, IT, outsourcing, procurement, project portfolio, R & D, supply chain & logistics, and many others. Warning -- you have to register to use the site but I found it quite useful.
The site contains (at the time of this posting) 943 KPIs. Here are a few by name:
Market share gain comparison %
Ad click-through ratio (CTR)
Cash dividends paid
Perfect Order Measure
Average customer recency
Average number of trackbacks per post
Number of past due loans
% of service requests posted via web (self-help)
Total energy used per unit of production
Cumulative Annual Growth Rate (CAGR)
With each entry, you get a definition, the category it belongs to, and the ability to share it using any number of book marking applications. You can also comment on the KPI and add your own to the listing. As an example, here is the entry for Cumulative Annual Growth Rate (CAGR):
"This tells the story about any company as to what rate the company has grown over years irrespective of consistency in growth YoY basis. A company might have one successful year and then a bad year. If you compare the growth rate YoY basis it may give a different picture and be concluded as lack of consistency in management. But if one looks at the CAGR, it will explain the real growth over years. It is calculated as:
=Power(Revenue Year (n)/Revenue Year(1),1/n) - 1
Where, Revenue Year (n)= n-th year Revenue Revenue Year(1) = 1st year Revenue"
And on it goes...
There are also blogs filled with tips, techniques, most popular KPIS by category, etc. And most pragmatic, you can save KPIs to your own area ("My KPIs") for future reference.
Many thanks to Mirror 42 , a performance management company, for initiating this website. Check it out. I think you will agree that it is a most practical and valuable resource!
If you know of other similar websites, please post them in the comments section -- and thanks!
Yours in BI success,
Posted April 1, 2008 2:41 PM
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