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Originally published 27 September 2010
Analytic talent can become your high-performance secret weapon. When taking a strategic approach to analytics, executives are finding new ways to attract and retain analytic talent, which is in scarce supply. More and more, organizations are forming competency centers and centers of excellence to achieve best practices for analytics and increase the bandwidth of existing analytic talent.
A strategic approach to analytics starts with executive recognition that analytics, like data, should be treated as a strategic asset. Taking such an approach requires that you analytically align along the four key organizational dimensions of people, process, technology and culture. People comprise the most important of these four dimensions. As companies grapple with where they need to best focus and use their analytic resources, we are increasingly hearing about companies doing more to better organize the analytic talent they have and cultivate a culture that values learning.
In his new book, The New Know , Thornton May celebrates analytic talent and describes the network of relationships it takes to realize the full value from analytics across the organization. He encourages people to seek out quantitative modelers in their organizations to learn more about the value they are helping to create and the possibilities to do more.
When taking a strategic approach, analytics is a closed-loop process. Analytics can be viewed as a process in and of itself (essentially, the scientific method). The process starts with viewing data as measurements. Are you measuring what matters? Do you have the data you need to address the issue at hand? Next, you explore the possibilities of how to best model the problem, system, behavior, etc. to better inform decisions. You are not after “the best model” as an end point. Rather, you are looking to scale better decisions across the organization, to close the loop and accelerate the process of continuous learning and improvement - all of which create value.
In a world where terabytes of data are available to every salesperson and line-of-business manager, many can do their own analysis but the potential for gains grows with analytical expertise—at multiple levels. Striking the right balance between encouraging users who have access to data to do more analysis and, then, providing training and guidance to ensure they are using the tools that best complement their skill levels is another area where Analytic Centers of Excellence can help. By empowering and challenging others to do analysis at their skill level, higher-end analytical talent can focus their attention on the more challenging issues. This will ultimately help you retain talent. When we talk about high-end, creative problem-solving talent needed to tackle the hard problems and to identify important questions that haven’t yet been asked, these individuals are hard to find. It’s really the combination of logic, creativity and industry domain knowledge that leads to new and often better ways of doing things.
Creativity is also necessary to try new things, to experiment—to sometimes fail—and learn. When we characterize someone as left-brain dominant, we think of someone like Leonard Nimoy’s character, Spock, in Star Trek. The truth is that there are many out there who are analytically savvy with well-developed, left-brain functions who also have well-developed, right-brain functions so they can make creative analogies and approaches to formulate old problems in innovative new ways.
The Thornton May book also touches on the fact that many among the analytically savvy tend to be introverted and don’t tout their accomplishments, so others in the organization are often unaware of the analytical talent they have. As a result, such talent is suboptimally allocated within the organization.
Too often, analytic talent is found within various pockets of the organization, but it is not placed high up enough in the organization to have the visibility and impact to achieve higher levels of performance. As a result, it becomes a challenge for the analytical thinkers to span organizational boundaries and take a whole-process view. By creating a shared strategic resource, like a center of excellence (CoE), analytic talent can be more optimally allocated. This shared strategic resource is a central point to cultivate and leverage greater analytic competencies to help create more value. For example, I may be at the mercy of data coming from the call center to improve the customer experience at a key phase in the customer life cycle. If the call center data is spotty, data quality trends aren’t monitored and data collection processes aren’t improved upon for reuse in other areas, we are potentially incurring large opportunity costs. By having a shared strategic resource that takes the whole-process view, a CoE can effect change with many spillover benefits for the organization.
The interest in CoEs is growing across industries as organizations seek better ways to tap into their scarce high-end analytic talent to achieve greater impact. CoEs are also well-positioned to assess other options to create more analytic bandwidth. They can assess the appropriateness of the technology and if there are options to make the tools more efficient or effective, such as the following: