2nd Annual Customer Loyalty & Retention Conference

The second Annual Customer Loyalty & Retention Conference will bring together the best African telecom experts over two highly interactive days. This is the opportunity to network with industry peers, colleagues, competitors and counterparts to learn about more effective and strategic approaches for better customer service.

• Understand how to put a customer relation strategy in place
• Explore how to develop effective churn prediction tools and what is the best churn prevention strategy
• Learn how to develop loyalty among customers who are price sensitive
• Be up to date on outsourcing and converting this operation into a profit-making entity rather than cost based

Key topics include:

• Enhancing customer experience for B2B customers in Africa
• Customer Experience Management: Everyone talks but who actually does it?
• Using CRM to leverage relationship building
• Integrating CRM with business intelligence tools
• The value of proactive churn prevention strategies
• Building loyalty among customers who are price sensitive
• Creating revenue streams for contact centres: Moving from a Cost Centre to a Profit Centre

SOURCE: 2nd Annual Customer Loyalty & Retention Conference