BeyeNETWORK: Strike the Right Balance: Integration Between Call Centers and the Enterprise Data Warehouse

Podcasts

Strike the Right Balance: Integration Between Call Centers and the Enterprise Data Warehouse

Flash Plug-in Needed - This content requires the Adobe Flash Player. Get Flash

If you're unable to view the media player and don't want to install the flash plug-in, you may download the file here.

Download help: By right-clicking on the link (or ctrl+click on a Mac) you can choose to save the file to your computer (choose "Save Link As..." or "Save Target As..."). Clicking on the link may cause it to open in your default audio player in an otherwise empty browser window.

Originally published 12 April 2010

Overview

Jacques Hoeusler, Senior Consultant for the Communications and Utilities industries at Teradata, discusses the integration between call centers and the enterprise data warehouse to achieve the right balance between call avoidance and revenue enhancing activities. He also provides his perspective on the telecommunications market today.

SOURCE: Strike the Right Balance: Integration Between Call Centers and the Enterprise Data Warehouse

Comments

Want to post a comment? Login or become a member today!

Be the first to comment!

Belgium EDITION
- US
- UK
- GERMANY
- FRANCE
- CHINA
- INDIA
- SPAIN
- NETHERLANDS
- UNIVERSITY
- CONNECT
- SearchDataManagement.com
- SearchBusinessAnalytics.com